Return Policy
1. General Overview
At URShopping.net, operated by EDGE BYTES LLC (EIN: 99-2420683), customer satisfaction is our top priority. We strive to provide high-quality products and services. However, if you are not fully satisfied with your purchase, we offer a straightforward return policy to ensure your shopping experience remains hassle-free.
For any questions or assistance, please contact us at:
Email: support@urshopping.net
Phone: +1 989-303-3920
Address: 418 Broadway Ste N, Albany, NY 12207, United States
2. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
Timeframe: Returns must be initiated within 30 days of the delivery date.
Condition: The item must be unused, in its original packaging, and in the same condition as when it was received.
Proof of Purchase: A valid receipt or proof of purchase must be provided.
Certain items are non-returnable, including but not limited to:
Perishable goods (e.g., food, flowers, newspapers, or magazines).
Personalized, custom, or made-to-order items.
Intimate or sanitary goods.
Hazardous materials or flammable liquids/gases.
3. Return Process
Step 1: Contact our support team at support@urshopping.net or call +1 989-303-3920 to initiate the return. Please provide your order number and a brief description of the issue.
Step 2: Once your return is approved, you will receive instructions on how and where to send the item(s). Please do not send items back without prior authorization.
Step 3: Package the item securely to prevent damage during transit. Include your receipt or proof of purchase in the package.
Step 4: Ship the package to the return address provided by our support team. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item sent, defective product).
4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved Refunds: If approved, a refund will be processed to your original payment method within 7-10 business days. Processing times may vary depending on your bank or payment provider.
Partial Refunds: Partial refunds may be granted for items that are damaged, show signs of use, or are missing parts for reasons not due to our error.
Late or Missing Refunds: If you haven’t received your refund after 10 business days, first check with your bank or payment provider. If you still have not received it, please contact us at support@urshopping.net.
5. Exchanges
We only replace items if they are defective, damaged, or sent in error. If you need to exchange an item for the same product, contact us at support@urshopping.net or call +1 989-303-3920. Follow the same return process as described above.
6. Shipping Costs
Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item sent, defective product).
Non-refundable Shipping Fees: Shipping fees paid during checkout are non-refundable, except in cases of incorrect, defective, or damaged items.
7. Damaged or Defective Items
If you receive a damaged or defective item, please notify us within 7 days of receipt. Send us an email at support@urshopping.net with photos of the damage or defect, along with your order number. We will assess the situation and provide you with the next steps, which may include a replacement, refund, or store credit.
8. Non-Returnable Items
Certain items are ineligible for return due to health, safety, or legal reasons. These include, but are not limited to:
Perishable items (e.g., food, flowers, magazines).
Custom or personalized orders.
Intimate, sanitary, or hygiene products.
Gift cards.
Downloadable software products.
9. Gift Returns
If the item was marked as a gift at the time of purchase and shipped directly to you, you may receive a gift credit for the value of your return. Once the returned item is received and processed, a gift certificate will be emailed to you.
If the item was not marked as a gift, or if the gift giver had the order shipped to themselves, we will send a refund to the original purchaser.
10. Changes to This Return Policy
We reserve the right to update or modify this return policy at any time without prior notice. Any changes will be posted on this page with the "Effective Date" updated accordingly. We encourage you to review our return policy periodically to stay informed.
Need Help?
If you have any questions or need assistance with your return, please contact us at:
Email: support@urshopping.net
Phone: +1 989-303-3920
Address: 418 Broadway Ste N, Albany, NY 12207, United States